TECH TROOPS TERMS AND CONDITIONS

1. CONTRACTUAL RELATIONSHIP BETWEEN USER AND COMPANY

These Terms and conditions of Use (“Terms”) govern the access or use by you, an individual, of content, products, applications, websites, and services (the “Services”) made available by Tech Troops, Inc., an Illinois Corporation and its subsidiaries and affiliates (collectively, “Tech Troops, Inc.”). In these Terms, the words “including” and “include” shall be read and inferred to mean “including, but not limited to.”

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING ANY OF OUR SERVICES.

These terms establish a contractual relationship between you and Tech Troops, Inc., and your use and access of the Services constitutes your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. By accepting this or using the Site and/or the Service, you represent and warrant that you have the legal capacity to enter a contract in the jurisdiction where you reside. If you are using the Service on behalf of your employer or another entity, you represent and warrant that you have the full legal authority to bind your employer or such other entity to this agreement. If you do not have such authority, then you may not use the Site or the Service on behalf of your employer and you must discontinue all use of the Service immediately. These Terms expressly supersede any prior agreements or arrangements with you. Tech Troops, Inc. may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason, notwithstanding the provisions of these Terms. Tech Troops, Inc. reserves the right to refuse service to anyone as long as it does not violate of Federal or Illinois law.

Supplemental and/or amended terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental/amended terms will be disclosed to you in connection with the applicable Services for a particular event, activity or promotion, as applicable. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. In the event of any conflict between Supplemental terms and these Terms, then the Supplemental terms shall prevail.

Tech Troops, Inc. may amend the Terms related to the Services from time to time in Tech Troops’ sole discretion. Amendments to the Terms will be effective upon Tech Troops’ posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. It is your responsibility to determine if the Terms have been amended prior to each use of the Services, and your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended. If at any point you do not agree to any portion of these terms, then in effect, you must immediately stop using the Site and the Service.

2. SERVICES

The Services constitute a technology platform that connects users of Tech Troops, Inc.’s website provided as part of the services, who are seeking installation of TV, Sonos, security alarm systems, or other smart home devices. The Services are made available solely for your personal/noncommercial use unless otherwise agreed in writing in a separate agreement with you.

You agree that Tech Troops has no responsibility or liability to you related to any repair, installation, support services, or logistics provided to you by any third party professional through the use of the services other than as expressly set forth in these terms.

Tech Troops does not provide disposal services for old TV sets at this time, it is the responsibility of the owner to recycle the old TV accordingly.

A- LICENSE

So long as you are in (and remain in) compliance with these Terms, Tech Troops, Inc. grants you a limited, non-exclusive, non-sub licensable, revocable at Tech Troops, Inc.’s sole discretion, and non-transferrable license to: (i) access and use the Services on your personal device solely in connection with your use of the Services; and (ii) to download, install, and use software allowing you to engage in activities related to the Service, access, and use any content, information, and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Tech Troops, Inc. and Tech Troops, Inc.’s licensors, if any.

B- THIRD PARTY SOFTWARE AND SERVICES

The Software may be incorporated into, and may incorporate, technology, software, and services owned and controlled by third parties. Use of such third party software or services is subject to the terms and conditions of the applicable third party license agreements (including, without limitation, terms of use and terms of service posted on third party websites), and you agree to look solely to the applicable third party and not to Tech Troops to enforce any of your rights in relation thereto. All modifications or enhancements to the Software and the Service remain the sole property of Tech Troops. You understand that Tech Troops, in its sole discretion, may at any time for any reason suspend or terminate any license hereunder and disable any Software you may already have accessed or installed without prior notice. Tech Troops reserves the right to add or remove features or functions to the Software at any time in its sole discretion. You acknowledge and agree that Tech Troops has no obligation to make available to you any subsequent versions of its software applications.

C- LICENSE, RESTRICTIONS, AND CONDITIONS OF USE

Use of the Site- Tech Troops permits you to view and use the Site solely for your personal, non-commercial use. You agree not to license, create derivative works from, transfer, sell or re-sell any information, content, materials, data, or services obtained from the Site, the Site or through the Service.

Accessing the Service- You agree not to access, or attempt to access, the Service by any means other than through the access provided through the Site and emails provided by Tech Troops. You specifically agree not to access, or attempt to access, the Service through any automated means (including, without limitation, through the use of scripts, bots, spiders, or web crawlers).

No Violation of Laws- You agree that you will not, in connection with your use of the Site or the Service, violate any applicable law, ordinance, rule, regulation, or treaty. Without limiting the foregoing, you agree that you will not make available through the Site and/or the Service any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity).

Use Restrictions- You may not connect to or use the Site or the Service in any way that is not expressly permitted by these terms.

You may not: (a) cause, permit, or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling, or hacking of the Service; (b) sell, assign, rent, lease, act as a service bureau, or grant rights in the Service, including, without limitation, through sublicense, to any other person or entity without the prior written consent of Tech Troops; or (c) make any false, misleading or deceptive statement or representation regarding Tech Troops and/or the Site or the Service.

Without limiting the foregoing, you agree that you will not: (i) institute, assist, or become involved in any type of attack including, without limitation, denial of service attacks, upon the Site and/or the Service (or any servers, systems or networks connected to the Site or the Service), or otherwise attempt to obstruct, disrupt, or interfere with the operation of the Site and/or the Service or any other person’s or entity’s use of the Site and/or the Service (or any servers, systems or networks connected to the Site or the Service); (ii) attempt to gain unauthorized access to the Site, the Service, accounts, or any servers, systems or networks connected to the Site and/or the Service; (iii) use the Site or the Service for any commercial purpose or the benefit of any third party, or charge any person or entity, or receive any compensation for, the use of the Site or the Service, unless you are specifically authorized to do so in a separate written agreement with Tech Troops; (iv) use the Site or the Service to (y) develop, generate, transmit, or store information that is defamatory, harmful, abusive, obscene, or hateful; or (z) perform any unsolicited commercial communication not permitted by applicable law; or (v) engage in any activity that (A) constitutes harassment or a violation of privacy or threatens other people or groups of people; (B) is harmful to children in any manner; (C) constitutes phishing, pharming, or impersonates any other person or entity, or steals or assumes any person’s identity (whether a real identity or online nickname or alias); or (D) violates any applicable law, ordinance, rule, regulation, or treaty.

No Data Mining or Harmful Code- You agree that you will not (a) obtain or attempt to obtain any information from the Service including, without limitation, personal information of other accounts or other software data; (b) intercept, examine, or otherwise observe any proprietary communications protocol used by the Site or the Service, whether through the use of a network analyzer, packet sniffer, or other device; or (c) use any type of bot, spider, virus, clock, timer, counter, worm, software lock, drop dead device, Trojan horse routing, trap door, time bomb, or any other codes, instructions or third party software that is designed to provide a means of surreptitious or unauthorized access to, or distort, delete, damage, or disassemble the Site or the Service.

Violation of These Terms- You acknowledge and agree that you are solely responsible, and TV Troops has no responsibility or liability to you or any other person or entity, for any breach by you of these terms or for the consequences of any such breach. Tech Troops may at its option, terminate its relationship with you, or may suspend your site access immediately if it determines you are using the Service contrary to the restrictions found in these terms.

D- LINKS

Links from the Site- The Site may contain links to websites operated by other parties. Tech Troops provides these links to other websites as a convenience and use of these websites is at your own risk. The linked websites are not under the control of Tech Troops and Tech Troops is not responsible for the content available on the other websites. Such links do not imply Tech Troops’ endorsement of information or material on any other website and Tech Troops disclaims all liability with regard to your access to and use of such linked websites.

Links to the Site- Unless otherwise set forth in a written agreement between you and Tech Troops, you must adhere to Tech Troops’ linking policy as follows: (i) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Tech Troops’ and/or its licensors’ names and trademarks; (ii) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Tech Troops; and (iii) when selected by a user, the link to the Site must display the Site on full-screen and not within a “frame” on the linking Site. TV Troops reserves the right to revoke its consent to the link at any time and in its sole discretion.

E- TRADEMARK RESTRICTIONS

Branding- The Tech Troops name and logo are trademarks and service marks of Tech Troops. Unless permitted in a separate written agreement with Tech Troops. You may not: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Services; (ii) exploit the Services, including, but not limited to reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, or broadcast the Services except, as expressly permitted by Tech Troops, Inc.; (iii) decompile, reverse engineer, or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services without the express written consent of Tech Troops, Inc.; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Ownership- You acknowledge and agree that Tech Troops, or its licensors, owns all right, title, and interest in and the Site and the Service, including all intellectual property, industrial property, and proprietary rights recognized anywhere in the world at any time and that the Site and the Service are protected by U.S. and international copyright laws. Further, you acknowledge that the Service may contain information that Tech Troops has designated as confidential and you agree not to disclose such information without Tech Troops’ prior written consent.

F- THIRD-PARTY SERVICES AND CONTENT

The Services may be made available or accessed in connection with third-party services and content (including advertising) that Tech Troops, Inc. did not direct and has no control over. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. You are hereby notified that Tech Troops, Inc. does not endorse such third party services and content and in no event shall Tech Troops, Inc. be responsible or liable for any products or services of such Third Party Professionals. Additionally, Alarm.com, Emergency 24, COPS Monitoring, Sonos Inc., Apple Inc., Google, Inc., Microsoft Corporation, Samsung, or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Alarm.com, Emergency 24, COPS Monitoring Sonos, Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third-party beneficiary’s referenced above terms of service. Tech Troops, Inc. is not affiliated with any manufacturer of various devices that incorporate the preceding entities’ operating systems or software.

G- OWNERSHIP

The Services and all rights therein are and shall remain Tech Troops, Inc.’s property.

Under no circumstances, unless otherwise agreed in writing by Tech Troops, Inc., will these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Tech Troops, Inc.’s company names, logos, product and service names, trademarks, or services marks or those of Tech Troops, Inc.’s licensor. Tech Troops, Inc. will aggressively defend any and all of its rights to ownership.

3. USE OF THE SERVICES

A- CONDUCT AND SPECIFIC REQUIREMENTS

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive Tech or smart home installation, security alarm installation, or support services from Third Party Professionals unless they are accompanied by you. You agreed to indemnify, defend and hold Tech Troops, Inc. harmless from any consequences resulting from your decision to permit a person under the age of 18 to participate in the Services. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not cause nuisance, annoyance, inconvenience, or property damage, whether to the technician or any other party, in your use of the Services.

B- TELECOMMUNICATION/ SMS FEES

You are responsible for any Internet connection and telecommunications fees and charges that you incur, when accessing the Site and the Service. You acknowledge and agree that Tech Troops may make changes to the Site and/or the Service at any time without notifying you in advance.

You agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. If at any time you determine that you no longer want to receive text (SMS) message you may opt-out of receiving such messages by emailing Tech Troops with your request. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

C- PROMOTIONAL CODES

Tech Troops, Inc. may, in Tech Troops, Inc.’s sole discretion, create and offer promotional codes related to a Third Party Professional’s services, subject to terms that Tech Troops, Inc. establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Tech Troops, Inc.; (iii) may be disabled by Tech Troops, Inc. at any time for any reason without liability to Tech Troops, Inc.; (iv) may only be used pursuant to the specific terms that TV Troops, Inc. establishes for such Promo Code; (v) have no cash value; and (vi) may expire prior to your use. Tech Troops, Inc. reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event Tech Troops, Inc. determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms. Tech Troops, Inc. may do so in Tech Troops, Inc.’s sole discretion. Cannot be combined with any other offers, discounts, promotions, coupons, or Promo Codes. Promo Code only applicable to full price of service as listed on Tech Troops, Inc.’s websites. Promo Code must be entered upon check out/booking, and cannot be applied after order is submitted. Tech Troops, Inc. makes no guarantees as to arrival time of any technician. No rain checks are available, and cannot be applied to past purchases. Other restrictions may apply at Tech Troops, Inc.’s sole discretion. Tech Troops, Inc. reserves the right, without further notice, to end or modify the terms and conditions for use of the Promo Code, or to suspend or cancel the Promo Code promotion in whole or in part. Void where prohibited by law.

Promo Code only applies to Northern Illinois Residents requesting service from Tech Troops, Inc. in Northern Illinois. Tech Troops, Inc. does not guarantee service in all areas of Northern Illinois. You must be 18 years or older to redeem the Promo Code. Promo Code has no cash or other monetary value, and may not be redeemed for cash. The offer cannot be sold or otherwise bartered.

D- NETWORK ACCESS AND DEVICES

Tech Troops, Inc. does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. You understand and acknowledge that the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. You are responsible for any and all software and hardware requirements necessary or preferable for using the Services, including, but not limited to acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto, as well as obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device.

E- USER PROVIDED CONTENT

Tech Troops, Inc. may, in TV Troops, Inc.’s sole discretion, permit you from time to time to submit, upload, publish, or otherwise make available to Tech Troops, Inc. through the Services textual, audio, and/or visual content and information, which includes any and all information you submit, upload, publish, or otherwise make available to Tech Troops, Inc. through the Services (“User Submitted Content”). While any User Submitted Content provided by you remains your property, by providing User Submitted Content to Tech Troops, Inc. you grant Tech Troops, Inc. a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner, such User Submitted Content in all formats and distribution channels now known or hereafter devised (including, but not limited to in connection with the Services and Tech Troops, Inc.’s business and on third- party sites, and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. By providing User Submitted content you hereby agree with all the terms and provisions of these Terms relating to User Submitted Content.

By providing User Submitted Content, you are representing and guaranteeing that: (i) you are the sole and exclusive owner of all User Submitted Content or you have all rights, licenses, consents and releases necessary to grant TV Troops, Inc. the license to the User Submitted Content as set forth in the Terms; and (ii) neither the User Submitted Content nor your submission, uploading, publishing, or otherwise making available of such User Submitted Content nor TV Troops, Inc.’s use of the User Submitted Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to indemnify, defend, and hold TV Troops, Inc. harmless from any and all claims alleged against TV Troops, Inc. relating to the User Submitted Content.

You represent, guarantee and agree not to provide any User Submitted Content that is determined by Tech Troops, Inc., in its sole discretion, to be defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, whether or not any State or Federal law may protect such material. Tech Troops, Inc. may, but shall not be obligated to, review, monitor, or remove User Submitted Content, at Tech Troops, Inc.’s sole discretion, and at any time and for any reason, without notice to you.

Content of Communications: Tech Troops is not the source of, does not verify or endorse and takes no responsibility for the content of communications made using the Service. By using the Service, you agree that any content that you submit may be transmitted to the recipient of your communication. The content of communications is entirely the responsibility of the person from whom such content originated. You therefore may be exposed to content that is offensive, unlawful, harmful to minors, obscene, indecent or otherwise objectionable. The content of communications may be protected by intellectual property rights, which are owned by third parties. You are responsible for the content you choose to communicate and access using the Service. In particular, you are responsible for ensuring that you do not submit material that is (i) copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner (ii) a falsehood or misrepresentation (iii) offensive, unlawful, harmful to minors, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially, or ethnically offensive, or that encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise objectionable; (iv) an advertisement or solicitation of business; or (v) impersonating another person. Tech Troops may in its sole discretion block, prevent delivery of, or otherwise remove the content of communications as part of its effort to protect the Service or its customers, or otherwise enforce these terms. Further, Tech Troops may in its sole discretion remove such content and/or terminate your site access if you use any content that is in breach of these terms.

Tech Troops does not claim ownership of any communications or materials you submit or make available through the Site and/or the Service (“Submitted Content”) via Forums, Blogs, email functions, chat functions, or any other function on the Site and/or Service, which allows you to post, upload, edit, host, share, and/or publish content. With respect to such Submitted Content, you grant TV Troops a perpetual, irrevocable, non-terminable, transferrable, worldwide, royalty-free, sublicensable, fully paid-up, non-exclusive and transferable license to use, reproduce, distribute, prepare derivative works of, display, modify, copy, and perform the Submitted Content or any part of such Submitted Content in connection with the Service and Tech Troops’ (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each user of the Service a non-exclusive license to access your Submitted Content through the Service while the Submitted Content is made available through the Service. You may take down any Submitted Content at any time; however, you acknowledge and agree, that Tech Troops may still have access to such Submitted Content and that the above licenses granted by you to TV Troops will remain despite your removal of such Submitted Content from the Service. You hereby represent, warrant and covenant that any Submitted Content you provide does not include anything (including, but not limited to, text, images, music, or video) to which you do not have the full right to grant the license specified in this Section.

You acknowledge and agree that: (i) by using the Site or Service, you may be exposed to content that you may find offensive or indecent and you do so at your own risk; (ii) you are solely responsible for, and Tech Troops has no responsibility to you or any third party for any Submitted Content that you create, submit, post, or publish on the Site or Service; (iii) Tech Troops does not guarantee any confidentiality with respect to Submitted Content, whether or not they are published (iv) Tech Troops is not responsible for any Submitted Content that you may have access to through your use of the Site or Service and all Submitted Content are the responsibility of the person from whom such Submitted Content originated. You acknowledge and agree that (i) Tech Troops has no control over and is not responsible for the use of Submitted Content by a user, including any user that has uploaded such Submitted Content to such user’s personal device; and (ii) Tech Troops may not be able to remove certain Submitted Content that is uploaded onto another user’s device. Tech Troops does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and expressly disclaims any and all liability in connection with Submitted Content. You acknowledge that Tech Troops has the right to pre-screen any Submitted Content, but no obligation to do so. At Tech Troops’ sole discretion, any Submitted Content may be included in the Service in whole or in part in a modified form. In addition, Tech Troops and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any Submitted Content that is available via the Site and/or the Service that violates these terms or is otherwise objectionable including, but not limited to, being unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or violating any party’s intellectual property.

You acknowledge that the Submitted Content is your sole responsibility. You are entirely responsible for the Submitted Content and agree, under no circumstance, will Tech Troops be liable in any way for Submitted Content, including, but not limited to, for any errors or omissions in any Submitted Content, or any loss or damage of any kind incurred as a result of the use or distribution of any Submitted Content transmitted or otherwise made available via the Service.

You acknowledge and agree that you are solely responsible for your interaction with other users of the Service, whether online or offline. You agree that Tech Troops is not responsible or liable for the conduct of any users. Tech Troops reserves the right, but has no obligation, to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment when interacting with others, including when you submit or post content or any personal or other information.

4. PAYMENT FOR SERVICES

You understand and agree that use of the Services may result in payments by you for the services that you receive (“Charges”). Before you have received services, Tech Troops, Inc. will facilitate payment of the applicable Charges using the preferred payment method you have designated when initiating or modifying your order and will send you a confirmation receipt by email at the end of each session. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Tech Troops, Inc. in its sole discretion. Additional parts and parking expenses may be billed on the site visit, to the designated payment method.

Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. Tech Troops may, from time to time, modify, amend, or supplement its pricing and billing procedures, and such changes shall be effective immediately upon posting an update of these terms or posting such changes elsewhere on the Site. If there is a dispute regarding your payment of fees, or the Service, Tech Troops shall have the right to terminate your site access without prior notice. In the event that you disagree with a charge to your account, you must dispute the charge within 24 hours of receiving the charge through your account. If you fail to dispute a charge within a 24 hour period, you are deemed to have consented to the charge on your account. YOU ACKNOWLEDGE AND AGREE THAT ANY APPLICABLE FEES AND OTHER CHARGES ARE NON-REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

Tech Troops, Inc. reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in Tech Troops, Inc.’s sole discretion. Tech Troops, Inc. will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Tech Troops, Inc. may from time to time provide certain users with promotional offers and discounts that may result in different Charges for the same or similar Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for Services from a Tech Troops within 48 business hours prior to the scheduled service.

A- Payment Processor- Tech Troops uses a third-party payment processor (the “Payment Processor”) to link your credit card or Paypal account to the Service. The processing of payments or credits, as applicable, in connection with your use of the Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these terms. Tech Troops is not responsible for any errors by the Payment Processor. In connection with your use of the Services, Tech Troop will obtain certain transaction details, which Tech Troops will use solely in accordance with its Privacy Policy.

B- Cancellation and Rescheduling Policy- If you need to cancel or reschedule your appointment, please call Support at 1-312-818-1288 to ensure prompt attention.
You may cancel a confirmed appointment up to 48 hours prior to the appointment time. If you fail to cancel at least 48 hours prior to the confirmed appointment time, you will be charged a 10% restocking fee. You may reschedule a confirmed appointment up to 72 hours prior to the appointment time.

5. TERMINATION OF SERVICE

Tech Troops reserves the right to deny service to any person or entity at Tech Troops sole and absolute discretion. You acknowledge and agree that Tech Troops may stop providing the Site and/or the Service or restrict your use of the Site and/or the Service at any time, without notifying you in advance, for any reason, including, without limitation, for any violation of these terms and/or if Tech Troops suspects that you have used any aspect of the Service to conduct any fraudulent or illegal activity. If Tech Troops disables access to the site, you may be prevented from accessing the Service, your account details, and/or any materials contained in your account.

6. DISCLAIMERS

EXCEPT AS SPECIFICALLY SET FORTH ELSEWHERE IN THESE TERMS:

A- The services are provided “as is” and “as available.” Tech Troops, Inc. disclaims all representations and guarantees, statutory, express or implied, unless they are expressly set out in these terms, including the implied guarantees of merchantability, fitness for a particular purpose, and non-infringement. In addition, Tech Troops, Inc. makes no representation or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any goods or services obtained through the use of the services, or that the services will be uninterrupted or error-free.

B- By using the services you agree that the entire risk arising out of your use of the services, and any third party good or services obtained in connection therewith, is beared solely by you, to the maximum extent permitted by law.

C-  Nothing contained in this disclaimer will alter your rights as a consumer to the extent not permitted under applicable law in the jurisdiction where the services are actually performed for you.

7. LIMITATION OF LIABILITY

EXCEPT AS SPECIFICALLY SET FORTH ELSEWHERE IN THESE TERMS: A. Under no circumstances, even if Tech Troops, Inc. has been advised of the possibility of the following damages, and unless expressly forbidden by applicable law related to the services, will Tech Troops, Inc. be liable to you for any indirect, incidental, special, exemplary, punitive, or consequential damages, including, but not limited to lost profits, lost data, personal injury, or property damage. Tech Troops, Inc. shall not be liable for any damages, liability, or losses incurred by you arising out of: (i) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any third party professional, even if Tech Troops, Inc. has been advised of the possibility of such damages. Tech Troops, Inc. shall not be liable for delay or failure in performance resulting from causes beyond Tech Troops, Inc.’s reasonable control. Notwithstanding anything in these terms to the contrary, in no event shall Tech Troops, Inc. total liability to you in connection with the services for all damages, losses, and causes of action exceed one hundred and fifty U.S. Dollars (US $150).

A- By using the services you agree that the entire risk arising out of your use of the services, and any third party good or services obtained in connection therewith, is beared solely by you, to the maximum extent permitted by law.

B- These limitations do not purport to limit liability that cannot be excluded under the law in the jurisdiction where the services to you are actually rendered.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TECH TROOPS EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS INCLUDING, WITHOUT LIMITATION, WARRANTIES AND CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TECH TROOPS MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY MATERIALS, INFORMATION OR DATA AVAILABLE THROUGH, OR THE PERFORMANCE OF THE SITE OR THE SERVICE.

TECH TROOPS DOES NOT REPRESENT OR WARRANT THAT (a) YOU WILL BE ABLE TO ACCESS OR USE THE SITE AND/OR THE SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; (b) THAT OPERATION OF THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) YOUR USE OF THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS; (d) DEFECTS IN THE OPERATION OF THE SITE OR THE SERVICE WILL BE CORRECTED; OR (e) THE SITE OR THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU ACKNOWLEDGE AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE OR THE SERVICE IS AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER, MOBILE PHONE OR OTHER DEVICE OR ANY LOSS OF DATA RESULTING FROM DOWNLOADING OR OBTAINING SUCH MATERIAL.

8. INDEMNITY

You agree to indemnify and hold Tech Troops, Inc. and its members, shareholders, owners, officers, directors, employees, and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Tech Troops, Inc.’s use of your User Submitted Content; or (iv) your violation of the rights of any third party, including Third Party Professionals.

9. DISPUTE RESOLUTION

A- ARBITRATION

You agree that any dispute, claim or controversy arising out of or relating to these Terms, including, but not limited to a dispute, claim, or controversy relating to the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, “Disputes”) will be settled by binding arbitration between you and Tech Troops, Inc. Notwithstanding the preceding, each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights, including but not necessarily limited to a party’s copyrights, trademarks, trade secrets, or patents. By using the Services, you acknowledge and agree that you and Tech Troops, Inc. are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or other representative proceeding. Further, unless agreed to in writing by all parties to be bound, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held to be unenforceable, then the entirety of this Section 9 will be deemed void and unenforceable. Except as provided in the preceding sentence, this Section 9 will survive any termination of these Terms.

B- ARBITRATION RULES AND GOVERNING LAW

The arbitration specified under these Terms will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes promulgated by the AAA (the “AAA Rules”) then in effect, except as modified by this Section 9. (The AAA Rules are available at the AAA’s website https://www.adr.org). The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

C- ARBITRATION PROCESS

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state where the Services are rendered, and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. The AAA will appoint the arbitrator in accordance with the AAA Rules in the event the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration.

D- ARBITRATION LOCATION AND PROCEDURE

Unless you and Tech Troops, Inc. otherwise mutually agree in writing, (a) These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, excluding its conflicts of law rules, and (b) the exclusive jurisdiction of the arbitration will be in the State of Illinois. If your claim does not exceed $12,500, then the arbitration will be conducted solely on the basis of documents you and Tech Troops, Inc. submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $12,500, your right to a hearing will be solely determined by the AAA Rules. The arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration, and so long as consistent with the AAA rules.

E- ARBITRATOR’S DECISION

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s damages award shall be consistent with the terms of the “Limitation of Liability” section above. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief guaranteed by the claimant’s individual claim. The prevailing party in arbitration will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.

F- FEES

The responsibility for payment of any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.

G- CHANGES TO DISPUTE RESOLTION SECTION

Notwithstanding any other provisions of these Terms regarding the modification of these Terms, if Tech Troops, Inc. changes this Dispute Resolution terms of this Section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by providing Tech Troops, Inc. written notice of such rejection by mail or hand delivery to: TV Troops, Inc., ATTN: Disputes Resolution Department, 3740 W. 25^th Ave, Schiller Park, IL 60176, or by email from the email address associated with your account to: info@techtroops.us, within 30 days of the date such change became effective. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this “Dispute Resolution” section. By rejecting changes, you are agreeing that you will arbitrate any Dispute between you and Tech Troops, Inc. in accordance with the provisions of this Section 9 as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

 

10. OTHER PROVISIONS

A- CHOICE OF LAW

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without giving effect to any conflict of law principles.

B- CLAIMS OF COPYRIGHT INFRINGEMENT

Claims of copyright infringement should be sent to: Tech Troops, Inc., Attn: Legal Department, 3740 W. 25^th Ave, Schiller Park, IL 60176 or by email to info@techtroops.us.

C- NOTICE

The Company may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Tech Troops, Inc., with such notice deemed given when received by TV Troops, Inc., at any time by first class mail or pre-paid post to: Tech Troops, 3740 W. 25^th Ave, Schiller Park, IL 60176.

D- GENERAL

You may not assign these Terms without Tech Troops, Inc.’s prior express written approval. Tech Troops, Inc. may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Tech Troops, Inc.’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be deemed null and void. No joint venture, partnership, employment, or agency relationship exists between you, Tech Troops, Inc. or any Third Party Professional as a result of the agreements contained in these Terms or your use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent permissible under law. Tech Troops, Inc.’s failure to enforce any right or provision in these Terms shall not constitute or be construed as a waiver of such right or provision unless acknowledged and agreed to by Tech Troops, Inc. in writing.

– Tech Troops, Inc.
Date Modified: July 10, 2019